Terms and Conditions

Please read these Terms and Conditions carefully from top to bottom without missing anything out – they’re very important!

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, please give us a shout.


These terms and Conditions will apply to the purchase of goods by you (the customer or you) and Silver & Green. Our address is Silver & Green, North Lakes Business Park, Flusco, Cumbria, CA11 0JG. Our telephone number is: 017684 83332. We can be contacted by e-mail: info@silverandgreen.com
These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. Before placing an order on the website, you will be asked to agree to these Terms and Conditions by clicking on the button ‘I Accept’. If you don’t click on the button, you will not be able to complete your order. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.


The description of the goods is as set out in the website or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the good supplied. All goods that appear on the website are subject to availability.

We can make changes to the goods which are necessary to comply with any applicable law or safety requirement.

Personal Information and Registration

When registering to use the website you must set up a username and a password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else.

We retain and use all information strictly under the privacy policy.

We may contact you by using email or other electronic communication methods and by prepaid post and you expressly agree to this.

Basis of Sale

The description of the goods on our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we’ll try to tell you the reason without delay.
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

A contract will be formed for the Sale of Goods ordered only when you receive an email from us confirming the order. You must make sure that the order confirmation is complete and accurate and inform us immediatly of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it. You will receive the order confirmation within a reasonable time after making the contract but in any event no later than the delivery of any goods supplied under the contract.

Price and Payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order.
Prices and charges include VAT at the applicable rate at the time of the order.
You must pay by submitting your debit or credit card details with your order and we can take payment immediately or otherwise before the delivery of goods.

Product Availability

If any of our products on your order are unfortunately out of stock, we will endeavour to contact you to offer an alternative, or at your request the item will be removed from your order. If paying by credit/debit card the amount will not be charged to your account or if payment has been made by cheque, a refund will be issued.

Risk and Title

Risk of damage to, or loss of goods, will pass to you when the goods are delivered to you.
You do not own the goods until we have received payment in full.

Withdrawal, Returns and Cancellation

You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a Distance Contract which has the cancellation rights. To exercise the right to cancel you must inform us of your decision to cancel by a clear statement in the form of an email. We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.

If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery. We will make this reimbursement without delay and no more than 7 days after cancellation

We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur and fees as a result of the reimbursement.

Conformity and Guarantee

We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet with the following obligation:

  • Be of satisfactory quality
  • Be reasonably fit for any particular purpose for which you buy the goods
  • Conform to their description.

Governing Law and Complaints

The contract is governed by the law of England and Wales
We try to avoid a dispute, so we deal with complaints as soon as possible. Customers should contact us to find a solution and we will aim to respond with an appropriate solution with 48 hours.
If you have any questions about any of these Terms and Conditions please get in touch.